Returns & Refunds
This policy explains UK consumer cancellation rights, our additional 30-day returns offer and how to report faulty goods. Your statutory rights are not limited by our voluntary offer.
UK consumer cancellation rights
For eligible online, mail or telephone purchases, tell us within 14 days after delivery if you wish to cancel. You then have a further 14 days to return the goods. You do not need to give a reason.
You may inspect the goods as you would in a shop. Keep the packaging where possible, but missing original packaging does not by itself remove your statutory cancellation rights. A lawful reduction may apply for loss in value caused by handling beyond what was necessary to establish the goods’ nature, characteristics and functioning.
We refund the purchase price and the cost of our standard outbound delivery. Any extra cost of a premium delivery option is not included. We do not deduct payment-processing, bank or transaction fees from a statutory cancellation refund.
Our additional 30-day returns offer
For eligible goods outside the statutory cancellation period, our voluntary returns window continues until 30 days after delivery. These additional returns must be unused, complete, in original condition, suitable for resale and with the original packaging, accessories and documentation. These conditions do not override statutory cancellation rights or rights relating to faulty or misdescribed goods.
Faulty, damaged or incorrectly supplied goods
Contact us with your order number and details of the problem. We will arrange the appropriate return process and statutory remedy, which may include repair, replacement or refund. The unused-goods conditions for our voluntary offer do not apply to your statutory remedies for faulty or misdescribed goods.
Refunds and return postage
Statutory cancellation refunds are made to the original payment method without a refund fee, normally within 14 days after we receive the goods or evidence that you sent them back, whichever is earlier. Please allow your payment provider’s normal time to display the credit.
For change-of-mind returns, you pay the return postage where this was disclosed before purchase. Contact us for the return arrangements for faulty, damaged or incorrectly supplied goods.
How to contact us
Email info@opticsworld.co.uk or call 0345 548 2858 for return instructions. Our contact address is 1 Park Farm cottages, Wherstead, Ipswich, Suffolk IP9 2AG. Contact us before sending a parcel so we can confirm the correct return destination.
Optional cancellation notice
You can email us a clear statement that you wish to cancel. You may use the following wording, but you do not have to use this form:
To Optics World, info@opticsworld.co.uk, 1 Park Farm cottages, Wherstead, Ipswich, Suffolk IP9 2AG.
I/We give notice that I/we cancel the contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending this notice on paper):